Delivery & Return Policy

Thank you for shopping at Zaroorio. Every item is quality-checked before it leaves us, and we want your order to reach you safely and on time. Please read the policy below so you know exactly how delivery, returns and refunds work.

1. Payment Policy

We offer Cash on Delivery (COD) all over Pakistan – you pay the rider when your parcel arrives. Where online payment options are shown at checkout, you may also pay online. Before dispatch, our team will reach out to you to confirm your order and delivery address.

2. Delivery Policy

We deliver nationwide across Pakistan – Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad and all other cities.
Orders are dispatched within 24–48 hours of confirmation.
Delivery usually takes 3 to 5 working days after dispatch.
Free delivery on every order, anywhere in Pakistan — no minimum order value and no delivery charge added at checkout.
Delivery times may occasionally be longer during sales, public holidays, bad weather or courier delays – we'll keep you updated.
You'll receive tracking details once your parcel is handed to the courier.

If your area is not listed at checkout, don't worry – contact us and we'll try our best to arrange delivery.

3. Returns Policy

We accept returns for items that:

arrive damaged – report within 7 days of delivery
are different from what you ordered (wrong item) – report within 7 days of delivery
have a manufacturing fault or do not work as described – report within 7 days of delivery

Conditions for a return: the item must be returned in its original packaging, with all parts, accessories and free gifts, together with your order number. Please share clear photos or an unboxing video when you contact us – it helps us resolve your case fastest.

What we will do: after checking the item, we will replace it. If a replacement is not available, or the replacement is also faulty, we will give you a refund.

Return shipping: the cost of sending the item back to us is paid by the customer. Once your claim is approved, the delivery charge for sending the replacement item to you is paid by the customer. We will confirm the exact amount with you before we dispatch the replacement.

4. Refund Policy

Refunds are processed within 7 working days after we receive and check the returned item, subject to approval.

5. How to Request a Return

Email us at zaroorio.official@gmail.com with your order number, the item and a short description of the problem, plus photos or a video.
Our team will review your request and reply with instructions and the return address.
Pack the item securely in its original packaging and send it back as instructed.
Once we receive and check the item, we'll send your replacement or process your refund.

Please do not send items back without contacting us first.

6. Cancellation Policy

Before dispatch: you can cancel your order free of charge by contacting us. If you had already paid online, the full amount will be refunded.

After dispatch: the order can no longer be cancelled. If there is a problem with the item when it arrives, please follow the Returns Policy above.